Thank you for
visiting Wedding
Favors and Flowers. Please send
all questions and/or comments to:
Email
To check the Status of your Order Please have your Invoice/ Order Number when calling or
emailing
Email your order number and we will send you an email for the status
of your order.
Live Chat
Live Chat allows you to chat with an experienced customer service
representative in real time, 24 hours a day, seven days a week,
using your Web browser. This means that there are no delays in
getting the help you need. To chat, simply click on a Customer
Service Live Chat icon and a small window will pop up on your
screen. After a moment, a representative will introduce him- or
herself. Type in your question, hit the Submit button and begin your
conversation. Remember, unlike email, there are no delays with live
chat, so you receive an immediate answer.
Live Chat to begin chatting.
Online Orders
You may order online through our user-friendly screens that make
choosing wedding supplies fast and simple. When you select a product, it
is added to your "shopping cart" so you can keep track of your product
choices. You then proceed to check-out, a simple and 100% secure
process, so you can feel safe knowing that your credit card and personal
information is protected at all times.
Telephone Orders We
encourage you to order online for faster service, but please feel free
to call in your order as well. Call us toll-free at 1-877-323-0001 or
1-212-219-1191
Order Confirmation
You will receive an order confirmation number at the
conclusion of your order process as well as a confirmation email,
including order number, order total including taxes where applicable,
shipping fee, and an approximate shipping fee for international orders.
Payment Methods We accept Visa, Master Card, American Express, Discover, PayPal
and Google Checkout. We do not accept CODs.
What is a Card Verification Code?
A Card Verification Code, or CVC, is a number that provides extra security
to credit and debit card holders, in case an unauthorized person gets a hold
of your account number. CVCs are one way to make sure someone has the actual
card in his or her possession.
The
CVC on American Express cards is four digits, and is located on the
front of the card, on the right side
Discover,
MasterCard, and Visa use three-digit CVCs, which are listed on the back
of the card. The CVC is the last three digits of the number that appears
on your signature bar.
Sales Tax Information
Sales tax is charged only on total merchandise for orders delivered to New
York ((8.875 %),
(California 8.25%), and (New Jersey
7.00%)
All other states, countries are exempt, (check your local state and
government for and taxes that might be due).
Minimum Order
Each product on our website may have a minimum quantity required. If you
would like to place an order of less than the quantity requirement, you may
change the quantity on our website and continue to check out or you can
e-mail
us and we will try to accommodate all requests.
Sample Request
At wedding Favors and Flowers, we go out of our way to opt for the kind of
distinguishing merchandise for which the Favors and Flowers name is
recognized. We understand that before you place a large purchasing decision,
you wish to request product samples. We are more than happy to help. You may
change the quantity of the merchandise to 1 for sample. If this does not
allow you to process please email us. You will be charged for the unit price plus shipping and handling charges.
Some special items are not available for sampling. Personalized items are
available for sample requests; we will send you the closest merchandise
that's available.
Shipping Information
FavorsandFlowers.com ensures that each and every order is processed and
handled as quickly as possible. We do not ship on Saturdays, Sundays,
or holidays. Although certain items may be ordered together they may not be
shipped out the same day. On occasion, we do have items that are temporarily
out-of-stock you will be alerted to any shipping delays.
Leaves our warehouse next business
day and arrives in 3 business days, excluding holidays.
UPS 2nd Day
Leaves our warehouse next business
day and arrives in 2 business days, excluding holidays.
UPS Next Day Air
Leaves our warehouse next business
day and arrives in 1 day, *excluding holidays.
*(Please allow additional days for Alaska, Hawaii and U.S.
Territories)
Transit Time of Shipment
We do our best
to get your shipments to you in time. But once
the package is delivered to U.S.P.S, FEDEX, or UPS, it is out of our
control. Please follow up with the respective shipping company to track your
order. We will not be responsible for late deliveries or lags in
delivery due to U.S.P.S, FEDEX, UPS slowness and no refunds will be given in
these situations. There will be no exceptions to this policy.
Favors and Flowers is not responsible for the wrong address so
please carefully check the name, address and zip/post code and country
of the recipient. If you have supplied us with a wrong address (international
or domestic) and
UPS has to make corrections, you will be charge $10 automatically
on your credit card (this is the correction UPS charges).
We will not be held
responsible if attempts to deliver your package were made and no-one was
available to receive the package. You will have to follow up with the
respective shipping company to track your order or you can arrange to have
have it picked up.
We offer
FREE Ground Shipping on orders over $150 (excluding sale items) in
the continental USA.
INTERNATIONAL, Puerto
Rico,
Alaska and
Hawaii do not qualify for Free Shipping. Please select UPS 2nd Day
Air or UPS Next Day Air shipping service for orders shipping to Alaska
and Hawaii. Shipping and insurance charges are non-refundable.
All SALE Items are Final Sale No Returns / No Exchanges / No Free
Shipping Personalized, partial returns, past event dates, sample
orders, handcrafted item, sale items, edible items and candles cannot be
returned.
Free Shipping Policy
A 20% re-stocking fee applies plus an additional 10% for
shipping cost for a total of 30% from the total amount.
International Delivery Surface
and Express shipping options are available. Countries have different
shippingdeadlines. (Ex. Mexico has only three days select options,
Canada has 6-10 days shipment, UK has 10-15 business days shipping option
only and Trinidad/ Tobago takes a month to ship - for express shipment
please contact us). We will immediately inform you on the shipping date for
your order. The shipping dates on our website are based on U.S.A. shipments
only. We ship using United Postal Service for International delivery; all
charges are including insurance, shipping and handling. Shipments outside
the USA are subject to import charges and taxes which are the responsibility
of the receiver.
Duties and Taxes *
All items entering a foreign country are subject to customs inspection and
the assessment of duties and taxes in accordance with that country's
national laws. Customs duties and taxes are assessed, generally, if the
merchandise is dutiable and the value of the item is above the threshold set
by the country's laws. It is your responsibility to pay duties and taxes as
per required by your government.
* Duties and Taxes which are not paid for by client once
item is received will be charge to clients account.
**
Please note that once your order is shipped Favors and Flowers has no
control of delays in customs of the country of destination, therefore
this item is considered processed. Processed and shipped orders are
non-refundable. If in any case the item has not been delivered in 40
days, this order is considered lost, Favors and Flowers will be liable
for this and a replacement will be made.
All shipping rates are
automatically calculated by our shopping cart system. Your order total
and shipping rate will be clearly displayed on the check out page. (At
times international shipping rates can fluctuate we will inform you of
any additional charges before shipping the merchandise.)
RUSH Shipping & Handling / Need
it sooner? We make every effort to deliver our merchandise to you as soon as
possible. For in-stock items, you may choose Overnight Delivery, 2nd
Business Day Delivery, and 3rd Business Day Delivery. If you need an item or
personalized item right away, please contact us at 212-219-1191. We will
guarantee delivery date of the said order. Additional charges may apply to
certain items; we will inform you of the charge for rush services.
Return and Exchange
Policy At Favors and Flowers, we stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, simply
contact us by
emailor call at 212-219-1191 within 7 days
from the time you received your order and obtain a Return Authorization Number.
We will not accept any returns without a return authorization number. Please note that shipping charges, special
orders, edible and perishable favors (ex. freeze dried flowers, candies,
chocolates), personalized items, sample packs and sample orders (for orders
of 1 of each item), RUSH ORDERS and past event dates are
non-returnable.
Any shipping related duties and taxes incurred will be
deducted from your refund. Refused orders
will not be accepted for refunds. Please pack the item in its original
packaging (unused and unworn) and send back to us, shipping pre-paid by you.
Clearly mark on the box "RETURN TO VENDOR" with your RA# (Return
Authorization Number) outside of the box.
We reserve the right to reject any returns and exchanges that do not meet these conditions.
Re-Stocking Fee A 20% re-stocking fee will be levied on all
returns and exchanges. Any shipping related duties and taxes incurred
will be deducted from your refund. Goods returned or
refused orders
without permission will not be accepted for credit.
All SALE Items are Final Sale No Returns / No Exchanges / No Free Shipping
Personalized, partial returns, past event dates, sample orders (1 piece),
handcrafted item, sale items, edible and perishable items and candles cannot be
returned.
Shipping Cost (returns)
To return the merchandise or items are the responsibility of the
customer. For your own protection, please use a reputable shipping
service such as FEDEX or UPS so that items can be tracked and insured.
We cannot issue refunds to items that are damaged and missing. Please
note that shipping charges, special orders, discounted orders, food
items (edibles like candies, lollipops and chocolates) and customized
items (such as custom gift wrapped gifts or items that are decorated in
any way); items that have been monogrammed, engraved, or personalized
merchandise are non-refundable. We reserve the right to refuse returns
that are not sent within 2 weeks of authorization.
Cancellation Policy Due to the speed
at which orders are processed, changes or cancellations are not always
possible. If an order must be changed, we will do everything possible to
accommodate the request. Our shopping cart is bank automated, this secures
client's information and therefore orders are processed upon
submission or your order. It will be subject to a 10% cancellation fee. If your order has been shipped
already, it will be considered as a return. Personalized items cannot be
cancelled if your order has already been processed and sent to the printers.
Refund process A refund will be credited back to your
original method of payment, and will post approximately 3-5 business days after
the date of processing. It may take up to two billing cycles for the
credit to appear on your monthly credit card statement. Most returns
will process in approximately two to three weeks,
depending on your method of return. Merchandise
must be in its original condition. Favors and Flowers - reserves the right to
reject any returns and exchanges that do not meet our Return and Exchange
Policy.
Inaccuracies We endeavor
to present the most recent, most accurate, and most reliable information on
our website at all times. However, there may be occasions when some of the
information featured on our website (FavorsandFlowers.com) may contain
incomplete data, typographical errors, system errors, glitches, or inaccuracies. Any errors are
wholly unintentional and we apologize if erroneous information is reflected
in merchandise price, item availability, or in any way affects your
individual order.
Please be aware that we present our content 'as is' and
make no claims to its accuracy, either expressed or implied. We reserve the
right to amend errors or to update product information at any time without
prior notice.
In the event a product is listed at an incorrect price due to
photographical error, typographical error or error in pricing information
from our suppliers, we shall have the right to refuse or cancel any orders
placed for product listed at the incorrect price.
We shall have the right to
refuse or cancel any such orders whether or not the order has been confirmed
and your credit card charged. If your credit card has already been charged
for the purchase and your order is cancelled, we shall issue a credit to
your credit card account in the amount of the incorrect price.
Back Order Items
If one or two of the items you ordered are not available. Favors and
Flowers, have the option to wait for this back order item. If you need one
of the item right away. Please order this separately.
Store Purchase / Pick-up
The return, exchange, and cancellation policy apply to all purchases from
Favors and Flowers
Damaged / Missing Items
On very rare occasions some items may
arrive damaged or may be missing. Please contact us immediately and we will
be happy to replace them. Please have the damaged merchandise and packaging
for a possible claim by us with the carrier. You must report damage or
missing items to us within 48 hours from the time you have received your order
and should not have passed the event date/wedding date. We can only replace
items that are returned.
To check the Status of your order Please have the order number Emailyour order number and we will send you an email for the
status of your order.
contact
The
CVC on American Express cards is four digits, and is located on the
front of the card, on the right side
Discover,
MasterCard, and Visa use three-digit CVCs, which are listed on the back
of the card. The CVC is the last three digits of the number that appears
on your signature bar.
